Remember Where Is My Taxi?!?!
I got this reply yesterday:
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Dear Mr Singh
I refer to your report lodged on 01 August 2007 and wish to extend sincerest apologies for the unpleasant incident.
We have conducted an investigation and have issued a warning to both drivers for their poor service lapse and for failing to fulfil their radio call booking. They were firmly advised to exercise courtesy and patience to their passenger at all times and should have give a courtesy call to their passenger or the booking centre for assistance promptly to enable the booking centre to assign another taxi to their passenger. They have also been reminded to adhere strictly to the service standards as set out by the company. The complaint have been included in their service record and we will monitor their performance closely.
We will continue to reinforce our communication and training efforts to push up service levels by our drivers. it is our desire that every commuter's experience with our taxi service is pleasant and comfortable. we will not hesitate to discipline errant drivers with proven service lapses.
As a gesture of goodwill, we would like to offer you two complimentary taxi vouchers for your next trip with us. Please provide us your mailing address to enable us to send the vouchers to you.
Once again, we apologise for the inconvenience caused.
Yours sincerely
XXXX XX
Customer Service Officer
Customer Service Centre
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Looks like a template. Hmm.
2 comments:
wah! got vouchers! i need to learn to complain more!!
Hahahha... very bo hua for the cab company, you stay so far! So now can party late and take cab home with a smile.
Well like I say not all cab drivers are bad. I have lost my mobile phone twice on cabs. And they have return it to me.
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